I would like to acknowledges the participation of Treasury Board of Canada in this project. The organization’s willingness to be a learning laboratory for the purpose of this project in the midst of a busy agenda is sincerely appreciated.

This research project was possible with the support of many individuals who offered their guidance and assistance which enriched the project. I would like to thank everyone that participated in the survey and interviewees and I would like to acknowledge and thank the following individuals:

Don Caplan, MBA Major Projects Manager and Deborah Wickins for their guidance throughout the OMP process;

The academic staff with the faculty of Business at Royal Roads University, especially the librarians for their assistance with secondary research and Lynnette Kissoon for her guidance and patience;

To my MBA cohort and teammates for sharing your thoughts, insights and ideas;

On a personal note I would also like to thank my family and friends for their support, and I am especially thankful to my daughter for her sacrifices which enabled my academic pursuits.